Return & Refund Policy – All Sales Final
All sales made by Kenaz Sim Sports are final.
We do not offer refunds on any products or services, including:
- Simulator bookings
- Memberships
- Coaching sessions
- Gift cards
- Group or private events
- Special events or leagues
- Merchandise (unless defective)
By making a purchase or booking, you acknowledge and accept this No-Refund policy.
Rescheduling Policy
Bookings may be rescheduled once with at least 24 hours’ notice, based on availability.
No-shows or same-day cancellations cannot be rescheduled and will not receive credit.
Defective Merchandise
Defective merchandise may be exchanged for the same item within 7 days of purchase.
Requirements:
- Original receipt or proof of purchase
- Item must be in original condition
- Exchange only — no refunds
Gift Cards
- Gift cards are non-refundable.
- Not redeemable for cash.
- Lost or stolen cards cannot be replaced.
Memberships
All membership sales are final.
- No refunds, credits, or pauses.
- Upgrades may be allowed at management discretion, but refunds (including prorated) are not offered.
Events & Group Bookings
Payments and deposits for private events, group sessions, leagues, and special events are non-refundable.
Rescheduling may be permitted with 7 days’ notice if availability allows.